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Heart of the Pack — Pauline Cowey, regional SA dog behaviourist

Format

Online Coaching for Dog Behaviour

Because for most behaviour work, you are the variable — and that's what we coach.

In short

Online dog behaviour coaching works because most behaviour change happens in the owner, not the dog. Video sessions let me see your environment and your habits, written plans give you something to execute, and async support keeps progress on track between calls.

Accredited Dog BehaviouristCrystal Brook, SARegional SA + Online Australia-wide

Sound familiar?

  • You're on the Eyre Peninsula or further and in-person isn't practical
  • You're ready to do the work and want expert direction
  • You want flexibility — sessions that fit around your life
  • Your dog's issue is more about habits than physical handling

Why this works where other methods do not

Traditional approaches
  • Pre-recorded courses with no feedback loop
  • YouTube DIY with no accountability
  • Phone-only "behaviour consultations" — I want to see the dog
  • Trainers who don't offer between-session support
Heart of the Pack
  • Live video so I see your real environment
  • Written plan after every session
  • Async clip review between calls
  • Same method, same accreditation, same care as in-home — just delivered differently

How it works

  1. 1

    Free Behaviour Test

    Confirm online is the right format for your case.

  2. 2

    Video discovery call

    I get the picture, you get a sense of working with me, we confirm fit.

  3. 3

    Structured video sessions

    60–90 minute consults with you, your dog, your environment visible on camera.

  4. 4

    Ongoing async support

    Video clips you send, written feedback, plan adjustments between sessions.

Inside the process

What actually happens when we work together

An online coaching engagement starts with a video discovery call — usually 30 minutes — where I get the picture of your situation and you get a sense of how I work. We confirm online is the right format, agree the cadence, and book the first proper session. The first session itself is 90 minutes and runs on whatever video platform suits you.

You will need your phone or laptop and the willingness to walk it around. We start in the lounge room talking through history and goals. Then I ask you to set the camera down and put your dog on screen. I want to see your dog's natural state — pacing, settling, watching the front door, whatever the baseline is. From there I will ask you to move the camera to where specific behaviours happen: the front door for reactivity to visitors, the yard for fence-line work, the back gate for the route the postal worker uses. I see what you are seeing, in real time, and I coach you through the immediate technique adjustments while we are on the call.

You leave the call with a written plan emailed inside 48 hours, formatted around your specific dog and household. Between calls you run the plan and send me short clips when something needs adjustment — five seconds is usually enough. I respond with written feedback or a quick voice memo within one business day. Most online engagements run on a weekly or fortnightly call cadence for the first 6 to 8 weeks, then drop to monthly check-ins as the work consolidates.

For severe cases that genuinely warrant in-home work, I will tell you upfront and recommend a different path. Online suits the majority of behaviour cases extremely well; it does not suit every case, and pretending otherwise is unhelpful.

What changes

  • Expert behaviourist support without the drive
  • Written, executable plans you keep
  • Async check-ins between sessions
  • Often as fast or faster than in-person for habit-based issues

Who this is for

  • Eyre Peninsula, Far North, interstate owners
  • Owners outside drive radius
  • Habit-based issues (separation anxiety, demand behaviour, owner inconsistency)
  • Anyone who learns well from structured async work

Honestly — not for

  • Severe aggression cases that need in-home environmental work first
  • Owners who won't put the phone on the floor and show me the real environment

Expected outcomes

What you’ll notice — and when

The first outcome of online coaching, almost universally, is a written plan that owners describe as 'the first thing I have ever had that actually tells me what to do.' That clarity alone produces behaviour change within days of the first call, because most owners come to me having tried many things, applied none of them consistently, and accumulated genuine confusion about what is supposed to happen when.

Week one of an online engagement focuses on stabilising the household. The plan goes on the fridge. The routine changes. The owner stops the things that have been making the issue worse, and the dog notices that within the first 24 to 48 hours. Most clients report the first visible improvement (a settle that holds, a recall that lands, a goodbye without a meltdown) inside the first three days.

Weeks two to six progress the work along the curve specific to the issue. Reactivity follows its threshold-expansion arc; separation anxiety follows its desensitisation arc; obedience follows its real-world transfer arc. The video clips you send between calls let me see what is genuinely happening versus what you think is happening — owners are routinely the worst observers of their own dog — and the corrections compound week over week.

By the three-month mark, most online cases are at a point of stable, sustained progress. Some are fully resolved; others have one or two specific contexts still being worked. A small percentage need to convert to an in-home consult at some point because something has emerged that benefits from physical-environment work — and in those cases I am happy to do that when the geography allows, or to refer to someone closer who works in a compatible way. In-home is always my preferred format because being in the real environment gives me information video can't; online is the right call when geography or scheduling rules in-home out.

Real owners. Real change.

Owners who’ve worked with Pauline on online coaching

A lot of information provided, most of the time is hands on with dog, which was very helpful. Not going to lie training is mostly for the owners not dog, they are smart enough to have already worked out who's the boss. Not going to be a quick fix if that's what you are looking for, lots of practice and repetition required to succeed. Pauline is very easy to work with, friendly and approachable. Session was flexible with working on issues and asking questions. Tilly's behaviour is improving - the small wins make it worthwhile. We still have a long way to go but now have the tools and information to get there and being able to contact Pauline any time is fantastic. Located in Port Augusta, fur-baby Tilly (American Bulldog, Rottweiler, Staffy cross).
Sharlene Welk
Port Augusta · Tilly · In home consultation
Hi I'm Annie and my little dog is Tilly - a Jack Russell Cross. I took Tilly to Pauline when Tilly was an anxious, reactive, barking little dog and very much in control. But it didn't take long for me to see a difference in Tilly once Pauline started working with us. You have to be very consistent with this method and follow the process. It's made for a much happier life for me and my little dog Tilly. Thanks Pauline 😊
Annie Martin
Tilly · In-home consultation
Pauline did a wonderful job of helping us to understand the power dynamics going on with our dogs. She gave us practical advice to follow that actually worked. She really understands the psyche of animals.
Lisa Rowntree

Where I work

Online Coaching across regional SA

Pauline travels in-home across these regions — and works online with owners anywhere in Australia.

Red sand and mangroves along the Upper Spencer Gulf coast
Regional SA

Upper Spencer Gulf

Spanning Port Pirie, Port Augusta and Whyalla, the Upper Spencer Gulf is home to working families, working dogs, and the long open spaces that both help and hurt dog behaviour. I run regular in-person consultation days across the whole USG from my Crystal Brook base — with bookings grouped together for the longer Whyalla and Port Augusta trips so the drive carries multiple cases.

Dog training the Upper Spencer Gulf
Aerial view of the orange limestone cliffs and clear turquoise reef waters of the Eyre Peninsula coast
Regional SA

Eyre Peninsula

The Eyre Peninsula is vast — Port Lincoln is roughly 5 hours from Crystal Brook, Ceduna closer to 8. I work in-home across the peninsula on blocked consultation days, grouping bookings together to make the drive worthwhile — and online coaching is equally available for owners who prefer it or whose case is time-sensitive.

Dog training in Eyre Peninsula
Industrial waterfront of the Iron Triangle on the upper Spencer Gulf, South Australia
Regional SA

Iron Triangle

The Iron Triangle — Port Pirie, Port Augusta and Whyalla — is one of the densest regional dog populations in South Australia. Heart of the Pack is based 25 minutes south of Port Pirie at Crystal Brook and runs regular in-person consultation days across all three towns, with bookings grouped together for the longer Whyalla trips so the drive carries multiple cases.

Dog training in Iron Triangle
Green wheat paddock with an old stone farmhouse and red-iron roof against the rolling Mid North hills
Regional SA

Mid North

The Mid North is home base. Crystal Brook sits squarely in the middle of it, and my standard rotation covers most Mid North towns within an hour's drive — Jamestown, Peterborough, Burra, Gladstone, Snowtown, Laura, Wirrabara, Quorn — with regular in-person consultation days through the week.

Dog training in Mid North
Aerial view of Clare Valley vineyard rows curving through green hills
Regional SA

Clare Valley

Clare Valley wine-country dog life is its own thing. Tourists, dog-friendly cellar doors, dog-dense events, and a population mix of long-time locals and tree-changers from Adelaide. I run regular in-person consultation days across the Clare Valley from my Crystal Brook base — about 50 minutes south — with bookings grouped together so each Clare day carries multiple consults.

Dog training in Clare Valley
Red cliffs and blue water along the Ardrossan coastline of the Yorke Peninsula
Regional SA

Yorke Peninsula

The Yorke Peninsula is beach country — fishing trips, tourist holidays, working sheep properties, and family dogs that range from spoilt town dogs to long-line drivers on the harvest. I run regular in-person consultation days across the peninsula from my Crystal Brook base, with bookings grouped together so the drive (90 minutes to the Copper Coast, around 2 hours to Yorketown) carries multiple consults in the same trip.

Dog training in Yorke Peninsula

Online Coaching — frequently asked questions

Start here

Find out what is really going on with your dog — in 2 minutes.

The Free Dog Behaviour Test gives you (and Pauline) a clear starting point. No pressure, no spam, no obligation — just clarity.