Talk to Pauline.

Every enquiry comes to me personally — there is no front desk, no junior assessor, no triage system. I read what you have written, look up your suburb or town on the rotation calendar, and respond within one business day with one of three things: a fit for the upcoming consultation rotation in your region, a short phone conversation if I need to understand the case better before I commit to a date, or — for aggression and acute cases — a same-day call back to start the safety planning conversation properly.

Most enquiries fit straight into the rotation. I run consultation days through the Iron Triangle, Mid North, Clare Valley, Yorke Peninsula, Eyre Peninsula and the Upper Spencer Gulf on a roughly fortnightly cadence. Lead time is usually two to four weeks depending on the region — the closer towns to Crystal Brook (Port Pirie, Jamestown, Burra, Crystal Brook itself) often inside two weeks, the longer drives (Whyalla, Port Lincoln, Kadina) inside four. Acute aggression cases get prioritised inside that schedule.

Before the consultation day, I send you a short preparation note — what to have ready, who needs to be home, where I will park, and the small handful of things that make the first hour of the session more useful. The session itself is three and a half to four hours in-home. Within forty-eight hours of leaving you will have a written plan covering what we worked through, the household management changes, and the order to apply them. Ongoing email support is included for about a fortnight after that, which is when the small follow-up questions tend to surface.